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Poe finds PAL, CebuPac response to Naia mess lacking

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Senate public services committee chair Grace Poe is not fully satisfied at how Philippine Airlines (PAL) and Cebu Pacific responded to the Ninoy Aquino International Airport mess last month, which saw thousands of passengers stranded at the airport after a Xiamen Airlines plane overshot the runway.

“Totoo po, alam mo mabuti nga na itong PAL at Cebu Pacific, kahit papaano ay nagbigay pero hindi pa rin sapat. Marami talagang kakulangan,” Poe said Wednesday (September 12) in a radio interview.

PAL previously admitted that there were delays in providing food to passengers affected by flight delays and cancellations brought about by the Xiamen incident.

The Air Passenger Bill of Rights requires airlines to “provide refreshments, free phones calls, text or emails and first aid as well as re-book or refund the ticket of the passenger similar to when the flight of the passenger is cancelled.”

In case of cancellation, air carriers are required to “provide sufficient refreshments, hotel accommodation, transportation from airport to the hotel, free phone calls, texts or emails and first aid.”

“Furthermore, the passenger must be reimbursed of the value of the fare, including taxes and surcharges, or endorsed to another air carrier or rebooked to the next flight available without additional charge,” it read.