Gahamang Grab! De Lima blasts ride-hailing app for overcharging customers
Senator Leila de Lima on Sunday appealed to ride-sharing transport service, Grab, not to cheat their passengers amid growing complaints against a surge in “booking prices.”
It has come to her attention that the booking prices of Grab “have surged lately, sometimes even double the usual fare,” she said.
“And because it is the holiday season, I was told it is also much difficult now to book a ride, especially during rush hour,” De Lima said.
She noted that the ride-hailing app company points to higher demand as the cause.
“This comes at the heels of Grab being asked by authorities to refund its customers for overpricing the cost of their rides,” she said.
“My appeal to Grab is this: Asking your users for more patience is not enough,” De Lima said in a statement.
She appealed to Grab to “ensure you are fully committed to the rights of your consumers.”
“Do not take them for a ride with excuses; do not deceive or cheat them,” De Lima said.
“Suklian naman sana ang pagtangkilik na ito ng malasakit, maayos at makatarungang serbisyo para sa kanila,” she said.
De Lima added, “Nananawagan din tayo sa ating mga awtoridad na masusing bantayan ito, at siguruhing walang nangyayaring pagsasamantala.”